Retail Senior Sales Assistant (Id: 661516)

Working Days / Hours: 6 days work, shift mode (10.00am - 6.30pm; 1.30pm - 10.00pm)
Working Location: IOI City Mall, FT Putrajaya
Job Responsibilities: Advise and inform customers on usage of products. Able to establish customers' requirements using questioning techniques and listening skills. Able to make good recommendations of products to customers. Advice customers on maintenance and care of products (Leather care). Recommend products based on customers' requirements. Recommend complementary and peripheral products - Shoe-care, leather goods, etc. (link-sell). Ensure the team provide excellent customer service experience; to increase the overall service level and performance of the store. Attend to customers with types of after sales services. Ensure appropriate stock inventory management. Close sales to customers' satisfaction. Requirements: Education: SPM and above. Minimum 1-2 years relevant working experience in store operation. Must be familiar with retail industry. Leadership principles: Be able to act according to the leadership principles and values. Coaching and teambuilding: Have good flair for coaching and teambuilding. A motivating can-do attitude must be applied at all times. Positive attitude: Responsible, passionate and committed. Highly motivated and target orientated. Interpersonal skills: Strong interpersonal skills & communication skills. Possess a hands-on attitude.
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