Retail Assistants (Retail & Consumer Products)
Full time
Job details
Achieve personal and common sales and service level targets.
Welcome the Boutique clientele and identify their needs.
Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented).
Work in shifts and fulfill one's role and expectations.
Support special events.
Contribute to the management of inventories, stocks and cash.
Participate in regular team briefings, meetings and on the job coaching sessions organized by the Boutique manager or team leader.
Advise both prospects and Club members on Nespresso products and Services.
Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase.
Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products.
Maximize the sale of all the Nespresso products presented in the Boutique (coffee, machines, accessories).
Actively manage the database on a daily basis and permanently update customer records; carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service.
Check payments in accordance with the defined procedure.
Cash checks (if used in the country), enter payments made by credit cards.
Check the correspondence of sums received with the orders and send all to the accounting department.
Key Requirements:
At least 1 year of retail experience is required - (F&B, Fashion Outlets, Retail Outlets)
Open for SPM Leavers and above.
Excellent communication & interpersonal skills as well as exceptional customer service skills.
Punctuality and discipline and a strong team player.
Proactive and responsive to anticipate and fulfill customer needs.
This position is not eligible for Visa Sponsorship.
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Your application will include the following questions:
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years' experience do you have as a Retail Specialist?
Do you have customer service experience?
Do you have experience in a sales role?
How many years' experience do you have in the retail industry?
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