Key Responsibilities: Oversee the daily operations of the store, including inventory management, staff scheduling, and merchandising.Lead, train, and motivate the sales team to meet and exceed sales targets.Ensure high levels of customer satisfaction through excellent service and product knowledge.Manage store performance, including sales forecasting, cost control, and profitability analysis.Monitor and maintain store appearance to meet the company's visual standards.Handle customer complaints, returns, and exchanges efficiently to maintain positive relationships.Ensure compliance with all operational policies, procedures, and retail legislation.Develop and implement strategies to drive sales growth and improve store performance.Analyse sales reports, identify trends, and take corrective actions to optimize store performance.Maintain strong relationships with vendors and suppliers to ensure a smooth supply chain. Requirements: Proven experience as a Store Manager or in a similar retail management role (preferably in the baby products industry).Strong leadership and communication skills, with the ability to motivate and manage a team.Excellent problem-solving abilities and the capacity to handle customer complaints tactfully.Proficiency in inventory management, sales analysis, and retail operations.Customer-oriented mindset with a passion for delivering outstanding service.Ability to work in a fast-paced environment and adapt to changing business needs.Flexibility to work weekends, holidays, and evenings as required. Preferred Qualifications: Minimum Diploma or equivalent in Business Administration, Retail Management, or a related field will be advantage. Experience in the baby products industry or related sectors.Familiarity with retail management software and point-of-sale systems. What We Offer: Competitive salary package.Attractive sales commission and performance bonuses.Opportunities for professional growth and career advancement.Friendly and supportive work environment.