Job Type:Full time
Posted On:Yesterday
Application Deadline:January 14, 2025 (30+ days left to apply)
Job Requisition ID:30165930
Country:Malaysia
Location:Carrier (Malaysia) Sdn Bhd, No 10F-1, 10th Floor, Tower 5 @ PFCC, Jalan Puteri 1/2, Bandar Puteri, 47100 Puchong, Selangor
Role:RLC Service Engineer
About Carrier:
Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
About the Role:
As RLC Service Engineer for Carrier, you will be responsible for developing sales leads, qualifying prospects, and making service sales calls.
Key Responsibilities:
Prepare quotations or proposals and follow up on service sales inquiries (e.g., repair, maintenance contracts, retrofit).
Lead negotiations at optimum profit levels.
Close orders to achieve the goals and targets assigned.
Responsible for payment collection.
Communicate and work together with the Call Center on customer inquiries.
Manage existing customers and develop new customers, understanding their business status, looking for business opportunities, and fostering good customer relationships for service revenue growth.
Effectively understand and convey technical information.
Maintain a sound technical/application knowledge base on all RLC + VRF products.
Respond to customer calls, developing appropriate documentation and response plans for issue resolution.
Use technical knowledge to troubleshoot basic customer issues.
Perform data mining, gather, and analyze data to improve efficiency in products and technical services.
Resolve customer problems in a technical call center/service center environment or through customer escalation.
Provide professional proposals, offerings, and technical support related to digitalized service & IoT solutions to targeted customers in RLC + VRF segments.
Collaborate with the connectivity core team, back-end support, and frontliners to achieve business goals and deliver the last mile to customers.
Requirements:
Bachelor's Degree in Mechanical Engineering or equivalent.
1 year of relevant experience in solution selling.
HVAC background is an advantage.
Scheduling and planning experience is advantageous.
Requires knowledge of Microsoft Office (Excel, Word & PowerPoint).
Strong customer focus, sense of urgency, and good communication skills.
Open to traveling and flexible working hours to accommodate customers.
Benefits:
Medical and health insurance benefits.
Attractive allowances (mobile/transportation/petrol card) subject to job profiles.
Professional development opportunities.
Great organizational culture.
Buddy system to assist in on-the-job training.
Our Commitment to You:
Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We create an environment where you feel that you belong, with diversity and inclusion as the engine for growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. This isThe Carrier Way .
Join us and make a difference.
Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
Job Applicant's Privacy Notice:Click on this link to read the Job Applicant's Privacy Notice.#J-18808-Ljbffr