Primary responsibility is to oversee the operations of the room division department, which includes front desk, security, housekeeping, and maintenance.
Room Division Manager act as a liaison between guests and the hotel's management, ensuring a seamless experience throughout their stay.
Duties and Responsibilities:
Managing Room Allocation and Reservations:One of the core responsibilities of a room division manager is to oversee room allocation and reservations.
This involves coordinating with the front desk team to manage guest check-ins and check-outs efficiently.
You ensure that room reservations are handled accurately, and guest preferences are accommodated whenever possible.
Ensuring Guest Satisfaction:Delivering exceptional guest experiences is at the heart of a room division manager's role.
You work closely with the front desk and housekeeping teams to ensure that guests receive prompt and personalized service.
Handling guest complaints and resolving issues swiftly is crucial to maintaining high guest satisfaction levels.
Supervising Housekeeping and Maintenance:Maintaining cleanliness and the overall condition of the hotel is vital for guest comfort.
As a room division manager, you oversee the housekeeping and maintenance departments to ensure that rooms and public areas are well-maintained.
This involves setting standards, conducting inspections, and implementing corrective actions when necessary.
Monitoring Revenue and Budget:Managing revenue and budget is an integral part of a room division manager's responsibilities.
You analyze financial reports, monitor expenses, and make informed decisions to maximize profitability while maintaining service quality.
Safety & Security:Primarily responsible for protecting an organization's assets, employees, and guests by maintaining a safe and secure environment.
Ensure compliance with safety and security procedures and regulations, including emergency preparedness, fire safety, and guest security measures, to ensure the safety and well-being of guests and staff.
How do your skills match this job?Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years' experience do you have as a Rooms Division Manager?
Do you have recovery / retention experience?
Do you have professional housekeeping experience?
Which of the following languages are you fluent in?
Are you willing to undergo a pre-employment background check?
We offer attractive remuneration and benefits to all employees with yearly KPI incentives.#J-18808-Ljbffr