Saas Customer Success Manager [Mandarin Speaker]

SaaS Customer Success Manager (Mandarin Speaker)Your new company
Software Company
Your new role
The role involves leading and developing the customer success team for scalability and growth, ensuring a customer-first approach. Responsibilities include creating a data-driven customer journey model, aligning internal stakeholders, and determining relevant metrics and KPIs. The focus is on increasing product adoption, customer loyalty, and satisfaction, while reducing churn. Collaboration with sales and marketing to optimize upsell and cross-sell strategies is key, along with managing relationships and the customer lifecycle for large corporate clients. Additionally, the role involves working with product teams to improve features based on client feedback and overseeing post-implementation support.
What you'll need to succeed
The ideal candidate should have a Bachelor's degree, be fluent in Mandarin, and possess over 3 years of customer-facing experience in areas such as technology, procurement, contracting, legal, commercial, or consulting leadership.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or directly to ******.
*The role is open to Malaysian citizens.#J-18808-Ljbffr