Sales Strategy Development: Work closely with senior management to define sales strategies, objectives, and KPIs. The goal is to maximize revenue growth and market penetration.
Team Leadership: Lead, motivate, and manage the sales team, ensuring they meet or exceed sales targets. This includes setting individual performance goals, providing coaching, and managing performance reviews.
Sales Forecasting: Analyze sales data and trends to forecast sales performance, helping the business plan and allocate resources efficiently.
Lead Generation & Conversion: Oversee lead generation efforts, developing strategies for customer acquisition and retention, and managing the conversion process from prospects to clients.
Client Relationship Management: Maintain key customer relationships, ensuring high levels of satisfaction, handling escalations, and identifying opportunities for upselling or cross-selling.
2. Administrative Management:
Office & Operations Management: Supervise day-to-day administrative functions including office supplies, facilities management, scheduling, and organizing meetings or events.
Document Control: Ensure all contracts, sales agreements, invoices, and other important documents are properly stored, tracked, and managed.
Process Improvement: Identify and implement process improvements within both sales and administrative functions to increase efficiency, reduce costs, and improve service delivery.
Budgeting & Resource Allocation: Manage budgets for both the sales department and the administrative team, allocating resources effectively to meet business goals.
3. Collaboration with Other Departments:
Cross-functional Collaboration: Work closely with other departments (e.g., marketing, finance, HR, operations) to ensure alignment with overall business objectives and to address any operational challenges.
Report Generation: Provide regular reports to senior management on sales performance, pipeline activity, administrative tasks, and any other relevant metrics.
4. Customer Service and Support:
Customer Support Oversight: Ensure that the sales team and administrative staff provide excellent customer service, addressing inquiries, resolving issues, and ensuring client satisfaction.
Conflict Resolution: Address customer complaints or issues and implement solutions to ensure positive outcomes.
Sales Expertise: Deep understanding of sales techniques, pipeline management, and customer relationship management.
Leadership & People Management: Strong leadership skills with the ability to motivate and guide a team, manage performance, and foster a positive, results-driven culture.
Analytical Skills: Ability to analyze data to make informed decisions, forecast sales, and track performance against targets.
Project Management: Strong organizational and time management skills to manage multiple projects and ensure deadlines are met.
Communication Skills: Excellent verbal and written communication skills to engage with clients, sales teams, and senior management effectively.
Problem-Solving: Ability to address complex challenges in both sales and administration, making strategic decisions to improve processes.
Tech Savvy: Office software (e.g., Microsoft Office Suite). Knowledge of project management tools is a plus.
Customer-Focused: A strong emphasis on providing exceptional service and maintaining strong relationships with both clients and internal teams.
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Your application will include the following questions: Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Sales Administration Assistant? Which of the following Microsoft Office products are you experienced with? Do you have experience in a sales role? Do you have customer service experience? Do you have previous invoicing experience?
Manufacturing, Transport & Logistics51-100 employees
We are established integrated manufacturing company in Senai, Johor. In line with our continuous expansion to meet rising local and global demands, we invite dynamics, committed, energetic, highly motivated and inspiring individuals to join our team.
We are established integrated manufacturing company in Senai, Johor. In line with our continuous expansion to meet rising local and global demands, we invite dynamics, committed, energetic, highly motivated and inspiring individuals to join our team.
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What can I earn as a Sales Administration Assistant#J-18808-Ljbffr