To help to achieve this, we will provide you with a competitive base salary, highly rewarding commission structure and career opportunities.
You will also be given full product training, with hands-on assistance from the Sales Team.In this role you will be responsible for:
Respond to requests from sales and sales managers by preparing correspondence, presentations, reports and other special projects
Assist key account owners to check and update account detail in CRM system (Icabs)
Maintain and update CRM system (Icabs) inclusive of customer contact strategy tickets, customer complaint tickets, client retention ticket
Coordinate and follow-up on customer orders for key account owners.
Work with key account owners and credit control to manage and resolve customer related credit issues, follow through on expired PO, assist to validate PO detail and assist to chase outstanding PO
Provide back-up support key account owners in preparing renewal contract, lost in trade correspondence e.g.
lost unit/faulty unit and keep track of physical renewal status.
Assist and support key account owners in preparing physical renewal paperwork, prepare document for reduction/termination submission, prepare credit notes or debit notes request form if required by Key Account Owners
Use telephones to reach out to customers and verify order and account information
Serve as a point of contact for key account customers with queries about services, products, orders and deliveries and provide support for key account owners, assist to liaise with BSS and admin on service and contract related issue.
Liaise with the service planners to ensure timely deliveries upon request from Key Account Owners.
Follow up with the key account owners on required documents and missing information
Processing repeat orders via email or phone upon request by Key Account Owners
Stay up-to-date with new service lines and innovation
Communicate important feedback from customers internally and update Icabs customer information.
The ideal candidate will possess:
Minimum 2 years of experience providing sales and customer service support in a service or retail environment.
Candidate with sales or customer service background will be an added advantage
Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint)
Ability to work independently, exercise good judgment and finalize solutions
Organizational skills and attention to detail are critical as the individual will often face shifting priorities on multiple assignments
Excellent verbal, presentation and written skills; ability to communicate and document complex processes in a clear and concise manner
Strong interpersonal skills to demonstrate teamwork and flexibility while working with all levels of the organization
Strong attention to detail with a high degree of accuracy
Strong process orientation and analytical and deductive reasoning skills
Ability to juggle multiple priorities, handle highly confidential information, and a self-starter attitude
Understanding of sales performance metrics will be a plus
Required valid driving license because driving is part of the job requirement for this designation
Highly Desirable:
Excellent sales, solutions & negotiation skills
Ability to reach & exceed sales targets
Versatility to build rapport with people at all levels
Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication.
Ability to converse in other local dialects will be an added advantage
Commercially focused acumen
Rewards and Benefits
Attractive base salary and sales incentives
Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
Out-patient & Specialist Coverage
Dental & Optical Coverage
Additional Retirement benefits
Staff Purchase Plans
You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results.
You will be given full product training, with hands-on assistance from the Sales Team.Equal Opportunities
Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination.
We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.
Locations:
Rentokil Initial (M) Sdn Bhd No.17 Jalan Selatan 8/1, Kawasan Perindustrian Selatan, 81300 Johor Bahru, Johor Darul Takzim.#J-18808-Ljbffr