This position is responsible for setting up effective strategies to expand the Company's customer base in order to generate new prospects and qualified sales leads and convert them into paying customers. As front-line representatives of the Company, the person must often create their best first impression and always be highly motivated to assist clients with their logistics needs, with the end goal of increasing the Company's revenues and growth.
Job Responsibilities
Develop sales strategies to attract potential leads and new customers through inquiries generated from marketing efforts.
Provide excellent sales and high-class customer service by contacting leads, qualifying them as prospects, and educating them about the Company's products and services.
Present product and service information to customers based on their needs, interests, and viability to drive sales.
Connect solid leads through the marketing funnel, arranging in-person meetings, emails, texts, or phone calls according to the Company's SOP to ensure sales targets are met.
Perform regular follow-up tasks with potential leads and maintain good relationships with existing customers.
Maintain the customer relationship management database and compile sales performance reports on time.
Analyze revenue reports, customer surveys, and financial data to prepare budgets, pricing forecasts, and sales goals for upcoming periods.
Coordinate with the Operations/Customer Support team to resolve client issues such as complaints and queries.
Job Requirements
Candidate with a Bachelor's Degree in any discipline is an advantage.
Highly proficient in spoken and written English & Bahasa Malaysia.
A resilient and determined individual.
An active listener with an outgoing personality and good social etiquette.
Must be responsible, result-oriented, possess good time management and analytical skills.
Strong interpersonal and communication skills across various channels (email, social media, phone, etc.) and strong decision-making capabilities.
Must have strong customer service skills, be a great team player, and pay attention to detail.
Applicants with unique personalities and additional characteristics such as the following may be considered for a full-time position, depending on their educational background, skills, and competencies:
A meticulous, detail-oriented person with good analytical skills.
A good communicator and team collaborator with a positive work attitude.
Willingness to learn, highly energetic, and a strong desire to pursue the Company's vision.
Responsible, conscious of timelines and deadlines, and able to complete tasks on time with minimal supervision.
Able to work independently, with a good work ethic, pleasant personality, positive attitude, flexibility, self-motivation, trustworthiness, and resourcefulness.
Strong desire to learn along with professional drive, energetic, and eager to tackle assigned tasks.
Career Level:Executive, Non-Executive
Qualification:Minimum Bachelor's degree for Executive, Diploma for Non-Executive
Years of Experience:1 year
Job Type:Full-Time, Contract
Job Specializations:Sales/Marketing, Customer Support
Career Advancement Opportunity:
If you possess leadership qualities, high self-motivation, outstanding problem-solving capabilities, and have relevant experience of up to 1 year, you may advance your career to become a Client Account Executive (Executive Level).
Exaira Global (M) Sdn. Bhd.
Seremban, Malaysia
Posted on 01-August-2022This position is responsible for performing administrative duties to aid the daily operation of the Company, including marketing, sales, and customer support.
Job Responsibilities
Carry out administrative duties as per the Company's business operation and requirements.
Provide technical support to the Company's marketing and sales department, including media preparation and acting as a customer service representative.
Organize data entry into the system, maintain files, and report to management.
Prepare shipment of packages as per clients' requests and coordinate with relevant parties for smooth delivery.
Ensure all required documents are ready and available when needed.
Job Requirements
Minimum STPM or Diploma.
Knowledgeable in shipping and handling procedures, data entry, and computer literacy is required.
Basic knowledge in digital marketing and customer service is preferable.
Highly proficient in spoken and written English & Bahasa Malaysia.
At least 1 year of working experience in the related field is an advantage.
Possess good knowledge and skills in Microsoft Office (Excel & Word), Google Drive (Docs, Spreadsheets, Forms), Social Media (Facebook, Instagram), and Email.
Ability to organize assignments, multitask, and work remotely.
Self-motivated, committed, and able to work independently with minimal supervision.
Must be able to work professionally as part of a team and be trustworthy.
Possess good communication and interpersonal skills.
Career Level:Non-Executive
Qualification:Minimum STPM or Diploma
Years of Experience:1 year
Job Type:Full-Time
Job Specializations:Clerical/Administrative Support#J-18808-Ljbffr