Primary Objective: • Solicit and promote sales of Islamic Personal Financing (PF-i) or Personal Financing (PF) products to achieve business KPIs
• Deliver superior customer experience
Key Responsibilities: Sales
• Solicit and promote sales of PF/PF-i products
• Achieve individual sales targets and contribute towards to achievement of Group targets
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads
• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers
• Cross selling of other retail banking products such as ASB, Credit cards etc.
Customer Service
• Ensure high standard of customer experience in line with the quality and standards set by the Bank
Compliance
• Ensure compliance to the policies and procedures set by the Bank
• Protect the image and brand of the Bank
Operations
• Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank
Requirements: Bachelor Degree - Any related field(s).1 year of experience in sales and customer service related fieldHave the relevant licenses for the portfolioHighly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervisionComfortable with engaging people, prefers doing sales and take personal responsibility on delivering resultsStrong selling and negotiation skillsStrong interpersonal skills and service orientalDemonstrate initiative, perseverance and passion in delivering results within fast paced and highly demanding environmentAbility to relate and connect to local communityGood communication skillsBasic understanding of finance and banking productsBasic computer skills