Sales Executive, Credit Card Direct Sales, PFS
Posting Date: 08-May-2023 Location: Kuala Lumpur, Wilayah Persekutuan, MY
Company: United Overseas Bank (Malaysia) Bhd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.
Personal Financial Services We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.
Job Responsibilities Establish and maintain high value accounts by providing expert and professional advice and promoting high level portfolios and other financial products Perform the necessary processes, procedures and verbal dialogues to effectively customize offers and cross sell an expansive set of products and services to existing customers Analyze new and existing client interests, problems, and potential need for new products and services Receive and process service requests for clients to achieve their transfer and have a low percentage of rejections in customer certifications Develop and maintain product and service knowledge as well as remain current on applicable regulations by attending internal training programs Achieve or exceed decided sales targets set by management Adhere to strict laws and regulations governing Telesales practices in a complex sales environment Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Job Requirements 2-4 years of relevant experience Previous experience in financial sales preferred Proficient computer and technology skills Consistently demonstrates clear and concise written and verbal communication Working knowledge of relevant financial regulations Effective problem-solving and negotiation skills Demonstrated Influencing and relationship management skills