Are you passionate about delivering exceptional customer service and helping customers find the perfect computer system?
Join ILLEGEAR as a Sales Representative and be part of a dynamic team committed to providing cutting-edge solutions and an exceptional purchasing experience.
About the Role:
This position is responsible for delivering outstanding service to customers across various communication channels, guiding them through the process of selecting, customizing, and purchasing computer systems that fit their requirements, budget, and usage needs.
You'll play a crucial role in building lasting customer relationships, ensuring a seamless purchasing experience from inquiry to after-sales support.
Job Descriptions:
Answering inquiries through multiple channels and media venues while maintaining excellent customer service.
Assist potential customers in customizing and configuring their computer systems, offering upgrades and personalized solutions that match their needs.
Effectively upsell and cross-sell products to enhance customer satisfaction and value.
Manage the order process, ensuring accurate completion and a smooth transition to delivery.
Maintain ongoing follow-ups and nurture positive customer relationships, including after-sales support.
What We're Looking For:
We are seeking a friendly, proactive, and customer-focused individual with the following skills and qualifications:
Outgoing, approachable and enthusiastic about interacting with people.
Strong verbal and written communication skills inEnglish ,Bahasa Malaysia , andChinese .
Demonstrates excellent problem-solving skills; able to analyze situations, develop alternative solutions and work effectively in group problem-solving settings.
Capable of managing challenging situations, responding promptly to customer needs and exceeding expectations to maintain satisfaction and loyalty.
Proficient typing skills and familiarity with computer systems.
A self-motivated individual who takes ownership of their professional development and performance standards.
Excels in fast-paced environments.
Basic plus commission basis.
Fresh graduates are welcomed!
How do your skills match this job?Your application will include the following questions:
What's your expected monthly basic salary?
How much notice are you required to give your current employer?
How many years' experience do you have as a sales representative?
Which of the following languages are you fluent in?
Company Overview:
Malaysia's first custom laptop brand, ILLEGEAR was established in 2011 in Kuala Lumpur.
ILLEGEAR has been a pioneer in shaping the custom laptop and gaming computer landscape in Malaysia.
The company specializes in the development, design, customization, sale, and service of high-performance computing systems and accessories.
ILLEGEAR has won numerous awards and is recognized for its made-to-order business model, ensuring each system is meticulously crafted to meet individual customer specifications.#J-18808-Ljbffr