Responsibilities: Provides support to new and experienced silver producer and above ABOs with award tracking and verification to include:
Tracking, monitoring, and contacting ABOs to validate achievement of their monthly award level qualification and qualification for incentive trips was within stablished standards and determine whether adjustments should be approved Proactively contacting ABOs to ensure they understand the award monies available to them, how to qualify for additional awards and incentives, progress toward each award and share business building practices to assist them in qualifying for higher pin or sales incentive plan (SIP) awardsAnalyzing potential award qualifiers against global key performance indicators (KPIs) and established qualifying parametersRecommending approval of monthly qualifications and flagging questionable qualifiers for follow-up by Sales Managers or Business Conduct & Rules administratorsSecuring alignment and approval of qualification from Account Management teamEnsuring higher award qualifiers receive all forms of recognition appropriate to their qualifying Provides operational support to the sales organization:
Collecting and sharing feedback, inquiries and issues reported by Account Managers, as well as sharing results, insights and/or solutions, and resolving issuesContacting/coordinating with other functions to execute the sales strategyPreparing reports and developing analysis relative to ABO/LOA tracking to include higher award, promotions, monthly qualifying and sales incentive tracking Serving as an internal consultant providing Account Managers and ABOs with information and guidance on all sales plan and sales incentive programs to include responding and resolving related ABO inquiries and issues Recommending and coordinating ABO training for assigned group(s)Developing campaigns and supporting communications to ABOs to execute the contact management strategyEngages with business systems support to provide feedback and direction on sales systemsLeads and/or serving on cross functional teams focused on design, development and implementation of sales administration processes, programs and communications
Required Knowledge, Skills, Abilities and/or Related Experience: Bachelor's degree in Business Administration, or related field Prior progressively responsible experience in a Customer Service and/or Sales role, including advising, guiding and informing people about a variety of customer service/sales related business issues