Salesforce Developer Admin | Lot Squared Development |Malaysia Salesforce Developer/Admin100% remotePosition Type: Full-timeWorkHours: 9am to 6pm US EST, Monday to Friday(non-negotiable)About Lot Squared Development:Lot Squared Developmentis a leading real estate investment company specializing in the developmentof high-profile luxury homes and boutique condominiums in Washington, DC.Renowned for our commitment to excellence, we source off-market projectsthrough extensive cold calling, fostering relationships with motivatedproperty sellers. Our projects have gained recognition in reputablepublications such as The Washington Post, Urban Turf, Builder Online, andKBB Magazine.Position Overview:We are seeking a skilled SalesforceDeveloper/Admin to join our dynamic team and play a crucial role inmaintaining and enhancing our call center's Salesforce CRM andJustCall CTI dialer systems. This position demands expertise in bothSalesforce administration and development, along with a strongunderstanding of call center operations.Responsibilities:Serve as a subject matter expert in Salesforce and operations,providing insights on both high-level business matters and technicalaspects.Optimize call center performance by analyzing KPIs, uncoveringanalytics insights, and recommending data-driven solutions.Develop business applications for our sales systems, ensuring on-time,high-quality project deliveries.Administer call center sales systems (Salesforce and Five9 dialer),ensuring data management, integrity, routine maintenance, and issuetroubleshooting.Train stakeholders in system usage and develop comprehensivedocumentation for all aspects of the systems.Log developments and report KPIs to stakeholders.Technical Requirements:Minimum 7 years of experience with and troubleshooting Salesforce.Minimum 3 years of experience designing business applications forSalesforce, with a focus on call center operations.Minimum 3 years of experience with predictive dialer software, Five9experience is a plus.Strong knowledge of computer programming languages and concepts.Experience in call center, lead management, or sales operations.Experience optimizing operations performance, with call centeroperations being advantageous.Relevant certifications preferred: Salesforce Admin Certification orone or more Consulting Cloud Certification (Sales, Service, orCommunity).Soft Skills & Personality:Strong spoken and written communication skills.Interpersonal consultative ('customer service') skills.Diplomacy and facilitation skills.Analytical problem-solving.Detail-oriented and organized.Big-picture business thinker.How to Apply:If you are a highly motivated individualwith the required skills and experience, please apply through our CareersWebsite: Squared Development is an equal opportunity employer. We encouragecandidates from all backgrounds to apply.Note: Only candidates selected for an interview will becontacted. Show more Show lessTagged as: remote, remote job, virtual, Virtual Job,virtual position, Work at Home, work from home
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