Location:Kuala Lumpur
Function:HV Services
Requisition ID:1028418
Our Company
We're Hitachi Vantara, the data foundation trusted by the world's innovators. Our resilient, high-performance data infrastructure means that customers - from banks to theme parks - can focus on achieving the incredible with data.
If you've seen the Las Vegas Sphere, you've seen just one example of how we empower businesses to automate, optimize, innovate - and wow their customers. Right now, we're laying the foundation for our next wave of growth. We're looking for people who love being part of a diverse, global team - and who get excited about making a real-world impact with data.
The Role
Rotation Shift with 12hr/ weekly 4 days
Work according to predefined ITIL processes especially Incident & Change Management
Planning and executing SAN-/Storage-related changes/tasks
Documentation of environment specific processes
Execute storage LUN Allocation, extensions & De-Allocation
Hitachi Management products including HiCommand Suite(HCS), OpsCenter, and Tuning Manager
Administration of storage replication
Performance analysis and troubleshooting using Tuning Manager
Process incident-tickets according to defined SLAs
Troubleshooting of issues related to SAN/storage
Communicate and work with L3 Operational team and Customer to address or resolve issues
Trigger required escalation following predefined escalation matrix
Support and assist with hardware enhancement / hardware maintenance work by following Incident/Change Management Process
About us
We're a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.
Championing diversity, equity, and inclusion
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic.Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.#J-18808-Ljbffr