DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients.
Responsibilities:
Provide first-level technical support to SAP users.
Resolve SAP Basis-related incidents, problems, and change requests escalated to the SAP Service Desk team.
Monitor and manage security access and violations.
Perform user management tasks such as user and role creation and maintenance.
Maintain system health by monitoring performance and logs.
Collaborate with the SAP Service Desk, SAP Applications Development Support, and SAP Function/Applications Support teams to ensure services meet SLAs.
Participate in and assist with SAP Basis enhancements and projects as required.
Requirements:
Degree in Computer Science, Information Systems, Engineering, Information Technology, or a related discipline.
1-2 years of experience in SAP or other ERP technical support environments; open to fresh graduates.
Knowledge of Windows or Unix/Linux operating systems.
Familiarity with SAP ERP, Solman 7.0 or higher, HR, HANA, BW, BPC, and Portal systems is an advantage.
Ability to keep abreast of SAP technology advancements and developments, and utilize new technology effectively.
Structured problem-solving skills to quickly evaluate problems, identify root causes, create action plans, assess impacts, and develop resolution options.
Experience supporting system upgrades and patching.
Familiarity with support technologies such as call logging software, ticketing tools, and knowledge bases is desirable.
Work Hours:Monday to Friday, 8:30 AM to 5:30 PM
Work Arrangements:Hybrid
On-Call Requirement:Yes
Our Culture and Benefits:
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship.
Our "people first" philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.
We are an Equal Opportunity Employer:
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process.
About UsDXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds.#J-18808-Ljbffr