About NCR VOYIXNCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries.
NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe.
For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments.
Today, NCR VOYIX transforms the stores, restaurants, and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.Our customers are at the center of everything we do.
Our mission is to enable stores, restaurants, and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth.
Our solutions empower our customers to succeed in today's competitive landscape.Main Purpose of JobDue to our continued growth, we are looking for exceptional IT Operations Shift Team Leaders with strong Linux skills to join our technical operations team in KL.You will be leading a team of IT Operations Shift Engineers who are responsible for the 24 x 7 monitoring, maintenance, support, and deployment of our unique virtualized store infrastructure software that is now gaining significant traction with retailers all over the world.This is a shift-based role, which will join our 24 x 7 shift pattern.Key AccountabilitiesYou will be fully responsible for your shift and ensuring that we are delivering a world-class proactive support service to our international customers.As both this role and the team is a new function, there will be emphasis for this role to contribute in defining and shaping the scope, deliverables, toolsets, and processes associated with this team.You will work to ensure the efficient running of SDS Operations, providing technical support in all areas of the shift activities.This role will require a strong analytical thinker who enjoys solving problems and thrives in a high-pressure environment with shifting priorities.
The IT Operations Shift Team Leader will need to assess multiple situations to determine tactical steps forward alongside leading a team in implementing a strategic plan.Highly organized and with exceptional attention to detail, you'll be able to effectively plan and prioritize your team's workload, as well as accurately measure and report on their progress.ResponsibilitiesResponsible for all Operational support and tasks during your shift.
Building the best IT Operations team in the industry, including training and supporting the team as it grows.
Planning and organizing workload of your shift team, ensuring priorities are addressed, and work is scheduled within the timescale required.
Provide leadership to the shift teams, instilling a culture of quality, service-centricity, and professional pride in the activities and achievements of the team; to include work allocations, appraisals, and recruitment.
Ensuring all SDS support requests are dealt with within SLA and to our customers' satisfaction.
Ensuring there is high-quality documentation for the Operations Team to refer to for all tasks.
Ensuring the task of Monitoring is continuously improved, to ensure the Monitoring of live customers' software and infrastructure is successful.
Ensure implementation of any relevant policies, procedures, and standards to ensure all tasks are appropriately controlled.
Taking a lead role in coordinating any major incidents.
Work with your team to provide the appropriate resource for any support requests, maintenance, and new projects, working together to ensure that work is delivered on time and fully meets the business requirements.
Knowledge, Skills, and Experience
Team Leader or management experience of a small team.
The candidate should have a minimum of 5 years' experience in an IT Operational support role working with Linux operating systems.
Excellent understanding of core internet technologies - Routing/Switching, DNS, DHCP, firewalls.
Experience in creating and editing Shell Scripts (either Bash/PowerShell/Python or similar).
Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills, and the ability to deal effectively with people at all levels and in different situations.
Strong analytical skills with proven problem-solving ability.
Demonstrated willingness to learn and apply new technology.Essential experience with these technologies:
Linux Ubuntu Operating systems.
Virtualisation (ideally Xen, alternatively advanced knowledge of others such as VMWare, KVM, Hyper-V etc).
Resilient and redundant file systems (ideally ZFS and DRBD, alternatively advanced knowledge of similar such as btrfs, LVM, RAID, CEPH, clustering solutions etc).
Shell scripting (ideally BASH, or Python, Powershell etc).Desirable experience with these technologies:
AWS.
GCP.
Nagios.
CheckMK.
Apache.
CouchDB.
Windows operating systems.
Kubernetes.Offers of employment are conditional upon passage of screening criteria applicable to the job.
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