When our values align, there's no limit to what we can achieve.
Key Accountabilities:Accountability Supporting ActivitiesSpecialized Knowledge· Demonstrate sufficient understanding of department's service offerings inorder to:.
Ensure that discussions with client are informed, appropriate, andconsistent with MedCom's service offerings.
Contribute to client solutions· Be familiar with and comply with all departmental procedures related toproject delivery and tracking, promote adoption of these procedures byothers, and recommend appropriate enhancements for efficiency· Develop and maintain in-depth knowledge of client products and therapyareas on assigned accounts· Develop and maintain in-depth knowledge of relevant industry guidelines(eg, Good Publications Practice), apply these to assigned projects andpromote adherence by others· Identify technical or process issues that are relevant to project delivery, andinitiate, or work with other team members to initiate, appropriate actions· Creatively and proactively apply specialist knowledge when working as partof a proposal and pitch development teamProject Executionand Success· Undertake writing and editing to develop high-quality scientific content· Prioritize own work and manage project schedule to meet delivery deadlines· Be familiar with and work within project scope (specification and budgethours) and objectives.
Monitor project progress, scope changes, and ownhours sufficient to flag changes in scope to project lead, and proceedaccordingly· Interpret scientific data accurately and appropriately· Maintain familiarity with client objectives and messages and produce outputconsistent with these· Undertake necessary research on topics relevant to assigned projects andmaintain familiarity with available information sources· Liaise with all opinion leaders/authors or other external parties in such a wayas to foster strong and positive relationships and to ensure project success· Identify issues that may affect project delivery and take independent actionor liaise effectively with Manager and other team members, as appropriate,to resolve project issues· Follow up on all assigned actions and proactively communicate status· Maintain familiarity with and adhere to departmental SOPs (those related toquality control and all others)· Seek opportunities to maximize project efficiency and makerecommendations or take actions as appropriate· Provide guidance to other team members on technical or process issues asnecessary· Provide mentorship and coaching of other team members, as directed· Communicate effectively and sensitively with team members across allfunctions· Participate in team discussions and meetings and contribute actively· Proactively use knowledge and experience to for the benefit of projectdelivery and business success· Effectively and comprehensively brief other team members or freelancecontributors, as directed· Participate effectively, as directed, in peer review of others' work (in-houseteam members or freelance contributors)· Use project experience to participate, as directed, in the development ofaccurate budgetsClient Management· Proactively assess project needs and work to identify how these can be bestmet, to the benefit of client satisfaction and project profitability· Identify complex technical and process issues and work with internal cross functionalteams, client, and/or external bodies to resolve them· Be alert to opportunities to develop follow-on businessActively communicate and manage changes in project scope· Maintain high level of client satisfaction with all interactions and deliverables· Undertake discussions with client so as to actively manage timelines andexpectations, maintaining client satisfaction throughout