Job ID:39981Location:Kuala Lumpur : Naza Tower : Plat, Seoul: T TowerPosition Category:Customer ServicePosition Type:Employee Regular**Who are LRQA?**LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We've grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.While we're proud of our heritage, it's who we are today that really matters, because that's what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.LRQA currently operates across 50 countries, has more than 2,500 colleagues, generates £315m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets.**Role purpose**:Proactively responds to complex customer queries as required and supports less experienced colleagues.**Key Responsibilities**:- Build and maintain excellent relationships through proactive communication and action, ensuring contractual- requirements and customer expectations are understood and refer opportunities for new business as appropriate.- Take responsibility for setting up training courses on our systems in line with customer expectations/ needs.- Take responsibility for the administration of training events in line with global and local business requirements.- This will include scheduling, managing enrolments, confirming trainers and equipment, managing external venue- bookings, and managing accommodation bookings.- Take responsibility to collate and submit accurate management information, to assist with operational delivery- and anticipate future demand.- Proactively support the promotion of the portal by engaging with customers to ensure that they can use all- aspects of the tool. Escalate operational issues as appropriate.- Take responsibility for the accuracy and completeness of data in our systems.- Liaise with the invoicing team to ensure effective and timely invoicing of accounts.- Proactively carry out tasks at the request of people managers and proactively contribute to team meetings and- initiatives.- Mentor colleagues and share knowledge of our products, processes and designated customers.- Develop a thorough understanding of BA&IS products, services, systems and processes.**Technical / Professional Qualifications / Requirements**:- Technical / Professional Qualifications / Requirements:- Degree (Bachelor/ Master) with a minimum of 2-3 years of work experience in Client Management preferably in a service industry.- Strong communication, interpersonal and relationship-building skills- Take responsibility for delivery customer needs- Ability to proactively understand and assess issues, devise solutions and see them through to resolution- Build and support teamwork, engaging actively and supporting others- Proficiency in MS Office - a must- Good command over English and Korean (written as well as spoken)Diversity and Inclusion at LRQA:We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.Together our employees make our communities better and we want you to be part of our diverse team!LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).
