Sea Logistics Customer Care Manager Kuala Lumpur, Malaysia | Frachttransport und Kundenservice | Vollzeit | MY2140583 You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.
Your Role You will be responsible for leading, directing + optimizing your customer care team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility.
Your Responsibilities You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives: To deliver + reinforce our CCL core competencies.
To conduct regular conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
To ensure the best-in-class customer onboarding + relationship management.
To focus on continuous improvement of processes + controls, ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.
To conduct daily + weekly stand-up meetings with your team to identify + resolve business issues.
To focus on continuous improvement of processes + controls, including customer complaint management + service recovery, aiming for a consistent delivery + fulfilling the customer promise.
To anchor the usage + improvements of CCL core systems.
To drive customer adoption of our eco-system.
Your Skills and Experiences Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.
Proven experience in customer care management within the logistics industry.
Experience in sea logistics is highly preferred.
Experience in product management and managing sales teams.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Customer-centric mindset with a focus on delivering exceptional service.
Strong problem-solving and analytical skills.
Ability to work under pressure and manage multiple tasks simultaneously.