Sea Logistics Isc Operational Care Specialist

You are responsible to support our customers by providing helpful information, answering queries + resolving complaints. ** Your Role**: Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features. ** Your Responsibilities**:You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:- To qualify + enter customer orders into the operational execution process.- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with thedestinations + regional stakeholders.- To provide, document, follow-up on quotations + opportunities in line with the customer account strategy.- To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring abest-in-class onboarding + high level of data quality + timeliness including setting up + consistently providingcustomer reporting.- To consistently perform purchase order + shipment qualification in line with working instructions to ensurefull + complete handovers to the OCC, optimizing the customer experience.- To contribute as process owner on continuous improvements of processes + controls for lean processesfocusing on cost effectiveness + productivity.- To document, resolve, analyze all complaints, then identify, share + eliminate root causes.- To ensure delivery of all financial targets + strategic objectives across International Supply Chain (ISC).**Your Skills and Experiences**:- Bachelor degree/ any relevant education- Preferred at least 3 year experience in Sea Freight Operation, Control tower- Able to converse fluently English- Ability to establish priorities and accomplish multiple tasks with mínimal supervision & computer skills- Strong time management, analytical thinking, communication and coordination skill**About Kuehne+Nagel***With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.CONTACTFarah