General accountability for (incl. management ratios) Execute sea export shipments in a timely manner as per customer requirements and ensuring customer satisfaction, whilst meeting local legislative requirements and the company procedures and objectives.
Responsible for main tasks: Ensuring consol and shipment is registered in EDI /Operational System Provide complete and necessary information to internal/external suppliers to arrange pick up with optimum efficiency.Ensures if Cargo is hazardous that systems and documents are completely correct and all stakeholders are advised of the hazardous Nature. Providing customers with pick-up and delivery information and ensuring speedy response to clients' (internal/external) needs. Send booking confirmation to shipper /supplier where required.Ensures all required documents are received from Supplier and where required scanned into EDI. Expedites Export customs clearance and security formalities (where required) in line with local legislative requirements. Confirms shipped on board and initiates tracking/tracing of cargo and reporting to stakeholders of any missing/delayed cargo Solving problems, as quickly and efficiently as possible, while reporting any discrepancies and customer complaints with a view to preventing recurrence.Liaising with suppliers (agents, carriers, overseas agents) regarding any delays or issues. Liaising with supervisor and/or colleagues on matters, keeping him/her informed where necessary.Handling Claims and Cargo discrepancies per prescribed procedures.Ensure customer and agent Invoicing and financial cost processing (local, overseas), are completed within the required time frames and in accordance with the company's Global business objectives.Send Pre alert to overseas office/ agent in line with Global Business Objective.Adheres to Global process standards in their daily work to ensure they deliver a high quality customer experience to all customers, internal & external.Ensures that in their daily work system usage is optimized in order to increase the productivity and efficiency.Adheres to minimum quality management standard to which the company is committed (currently ISO 9001:2008) and ensures all work carried out is compliant with pertinent regulatory/compliance requirements.Adhere to the company procedures regarding workplace health & safety.Required skills and qualification/ education/ studies: In depth knowledge of Export Seafreight operationsGood geographical knowledge Knowledge of claims handling procedures Excellent oral and written communication skillsHigh level of accuracy Highly motivatedEnjoys working as part of a teamGood user knowledge of MS Office, preferably Experience in Cargosoft/EDINote Successful candidates will report to the Singapore team and follow Singapore's working hours as well as its public holidays.