Job Description - Security Officer (HOT0B0V3)
Job Number:HOT0B0V3
Work Locations:Hilton Petaling Jaya Hotel
No 2 Jalan Barat
Petaling Jaya 46200
As the Security Officer, you will be responsible for performing the following tasks to the highest standards:
Maintain the order and safety of the hotel.
Offer necessary service to guests.
Conduct regular safety patrol, acting and reporting appropriately upon discovering any potential hazards.
Take good care of communication facilities and skillfully operate all fire control equipment.
Report, examine and monitor with professionalism once suspicious personnel or articles are discovered, keeping a record of these incidents as well.
Security Officer working at staff entrance should do as follows:
Ensure that the external visitor registration form is filled correctly.
Be hospitable to visitors and report any suspicions to the Management.
Conduct random bag inspections of team members entering and leaving the building, ensuring that the Asset Removal Policy is adhered to.
Prevent any flammable or explosive items, corrosives, drugs, hazardous tools, liquor or items labelled identically as the hotel's property from being brought into the hotel.
Prevent hotel's property from being removed without an authorized and signed Gate-Pass permission form.
Write-off the Gate-Pass permission form once lent-out articles are returned.
Implement payment for damaged items and provide the invoice for the purchase or refund.
Keep the deposited keys in good condition and fulfill the key-lent procedure.
Security Officer working at the hotel lobby should do as follows:
Familiarize with all restaurants, locations and their operation times in order to direct guests to the most convenient route to their destinations.
Take the initiative to usher guests into available elevators and assist with the selection of levels.
Specially assist elderly, children and the disabled.
Be alert of drunkards, the incapacitated and the people who accompany them.
People who are excluded from pornography or other illegal activities should be monitored closely.
When suspicious people enter the elevator, promptly inform CCTV and relevant departments to pay attention.
Discourage guests from bringing pets into the hotel area.
Advise visitors to remain in guest rooms between 23:00 and 8:00.
Make sure all commercial photography carried out in the hotel's premises have clearance from the hotel's Marketing & Communications department.
Inform the Duty Manager and Front Desk team members to register with the Housekeeping department if guests' belongings are found.
Dissuade guests from carrying hotel property to prevent the loss of goods in public areas.
Pay special attention to those who come in with empty hands or bags and leave with bags.
Security Officer should do as follows in patrolling:
Upon receiving the patrol route and schedule, patrol area, paying attention to personnel, hotel equipment, fire and safety facilities.
Report all potential threats or discrepancies.
Inspect the key parts of the machine room, distribution room, kitchen, windpipe / water pipe, storages, fire control corridor, escape indicator in the public area and firefighting equipment.
Check and ensure that the backend office door is locked after team members have left.
Inspect the locker room and team members' restrooms, prohibiting noise, gambling, smoking, storage of inflammable, explosive goods and anything that releases strong odors.
Effectively manage issues encountered during duty and report to the duty supervisor or Assistant Safety & Security Manager promptly when needed.
Be responsible to check fire facilities, fire security and manage the fire alarm.
Be familiar with first aid and fire emergency procedures.
Carry out other reasonable duties and responsibilities as assigned.
What are we looking for?
High School or Secondary Vocational School graduate.
Proficient with hotel security operations.
Possess a strong sense of responsibility and service.
Good work attitude and always alert.
Able to communicate effectively and clearly.
Knowledgeable of resources and utilize them efficiently.
Literacy in English to meet business needs, preferred.#J-18808-Ljbffr