Location:**Malaysia**- Department: Marketing & Communications- Location: Malaysia- Team and Role Introduction:- As a Trainer, you are responsible for equipping our new sellers with the skills they need to consistently deliver positive selling experiences and store growth, following established internal processes to ensure quick and satisfactory issues resolution. You will develop training collateral customised to the needs of sellers, conduct training sessions that both inspire and raise skill levels, and provide feedback to local and regional operation teams on sellers performance.**Responsibilities**:- Training champion- Design, develop and deliver new seller training sessions that sharpen our sellers online selling skills and abilities. Perform knowledge checks and follow-ups with key functions to ensure skills remain up to date. Be aware of exceptions and be able to bring them to the attention of the right product owners. Ensure all local or regionally designed programs are relevant, practical, innovative and effective. Measure and analyse learning effectiveness and track learning outcomes for continuous program improvement and regular feedback to HODs. Knowledge developer- Conceptualize customer service training materials based on data and research. Compile and maintain databases for knowledge management. Train the new sellers, external trainers, ambassadors and enablers to follow our SOPs and deliver on Lazada standards and expectations.Process improvement lead- Establish work processes that support the standards, procedures and strategic directives of both individual departments and the company as a whole. Drive improvements in our customer care teams, and in the processes and policies that guide them.**Job Requirements**- Requirements/Qualifications(must have):- Bachelor's degree in Business, Economics, Finance, Supply Chain, Engineering or a related field- At least 3 years of training experience, ideally in a multinational or technology company; e-commerce exposure- Proven training and facilitating skills- Dynamic personality with the ability to work under pressure and react quickly to a changing environment- Excellent oral and written communication skills- Strong analytical and problem-solving skills, with an eye for detail and accuracy- Excellent interpersonal and negotiation skills- Strong business acumen and proven stakeholder management skills- Strong problem solving and strategic thinking- Excellent planning and organizational skills- Good computer literacy- Self-motivated, highly-adaptable, and comfortable in a fast-changing and fluid environment- Able to occasionally travel to the various Lazada Malaysia locations when required- Requirements/Qualifications(good to have):
