Job Summary Job Description What is the opportunity? Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization. They are among a small group of highly rated global banks and are recognized time and time again for our financial strength, market leadership and philanthropic work. Our client has a processing centre of operational excellence supporting 10 countries across three geographical time zones employing a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of their global operations, improve service quality via their 'centres of excellence' and to implement/leverage standardised processes globally. Working hours : 9am-6pm Region : APAC What will you do? Provide support and perform User Acceptance Testing (UAT) for range of projects Setup and update non-client static setups (such as custodian, counterparties and etc.) that due from projects Responsible for timely and accurate processing of Asset Transfer that due from projects Ensure that all transactions are processed in accordance to bank SLAs, rule, circulars, procedures and local requirements Manage requests and queries within stipulated timeframe Adherence to all control points in place Ensure all failed transactions are followed through until resolution Cash and security breaks investigation and escalation Demonstrate clear understanding and adherence to WM escalation protocol. Review process flows and initiate process improvements via change requests, defects Participate in projects, strategic initiatives and testing What do you need to succeed? Must-have Self-motivated and able to work under pressure in a dynamic and fast paced environment Preferably 1-2 years of working experiences within a Private Bank or Wealth Management environment, however fresh graduates are welcome to apply Strong problem solving and critical thinking skills Good inter-personal and communication skills (written and verbal) Committed and responsible with an attitude to ensure accuracy and completeness Nice-to-have Familiarity with Avaloq system What's in it for you? Our Client thrive on the challenge to be their best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. Our Client care about each other, reaching their potential, making a difference to their communities, and achieving success that is mutual. A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation Leaders who support your development through coaching and managing opportunities A world-class training program in financial services A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded Job Skills Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management Additional Job Details Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA City: Putrajaya Country: Malaysia Work hours/week: 40 Employment Type: Full time Platform: Wealth Management Job Type: Contract (Fixed Term) Pay Type: Salaried Posted Date: 2024-03-29 Application Deadline: 2024-05-16 I nclusion and Equal Opportunity Employment At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities. ??????? We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com .
