Job Description Summary
The Sales Representative is a leading driver of our customer interactions and sales performance.
They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner.
Major accountabilities:
Drive Competitive Sales Growth by identifying and prioritizing high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions.
Drive sales performance through the skillful orchestration of positive customer experiences.
Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities.
Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels.
Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis.
Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment.
Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time).
Gather insights on the customer's business to uncover what is important to them.
Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations.
Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans.
Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans.
Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs.
Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-add solutions.
Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.
When facing ethical dilemmas, do the right thing and speak up when things don't seem right.
Live by Novartis Code of Ethics and Values and Behaviors.
Key performance indicators:
To be populated at local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes.
Minimum Requirements:
Work Experience:
Established Network to target Customer Group desirable.
Sales in Healthcare / Pharma / related business.
Skills:
Account Management.
Commercial Excellence.
Communication Skills.
Compliance.
Conflict Management.
Cross-Functional Coordination.
Customer Insights.
Ethics.
Healthcare Sector.
Influencing Skills.
Negotiation Skills.
Selling Skills.
Technical Skills.
Languages:
English.
Why Sandoz?
Generic and Biosimilar medicines are the backbone of the global medicines industry.
Sandoz, a leader in this sector, touched the lives of almost 500 million patients last year and while we are proud of this achievement, we have an ambition to do more!
With investments in new development capabilities, state-of-the-art production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.
Our momentum and entrepreneurial spirit is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is encouraged!
The future is ours to shape!
Commitment to Diversity & Inclusion:
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Join our Sandoz Network:If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Sandoz and our career opportunities, join the Network here: Sandoz Talentpool (novartis.com)
#Sandoz#J-18808-Ljbffr