About Klook
We are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
Founded in 2014 by 3 avid travelers, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences across 2,300 destinations around the world.
Do you share our belief in the wonders of travel?
Our international community of over 1,500 employees, based in 20+ locations, certainly do!
Klookers are curating memorable experiences for others while co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture guided by our core beliefs -P ush boundaries,A sk For and Give Feedback,T ake Ownership, andH elp Each Other.
We never settle and together, we believe in achieving greater heights in the dynamic new era of travel.
Care to be a part of this revolution?
What you'll do:
Assess customer claim requests relating to Klook's value-added services and handle cases based on company policies.
Liaise with customers, internal departments, and external merchants to ensure satisfactory conclusions of customer requests.
Manage timely conclusion of claims and general tickets within agreed turnaround times.
Be an expert on product, SOPs, and all-things relating to the Klook Protect vertical.
Handle escalated customer enquiries or complaints requiring Klook Protect specialized attention.
Share feedback with the larger team for further improvements to better customer experience.
What you'll need:
Strong written and verbal communication skills in English.
Proficiency in Mandarin, Cantonese, Korean, Japanese, Bahasa, or Thai is a plus.
Keen attention to detail in completing tasks accurately and thoroughly.
A positive, empathetic, and professional attitude to communicate effectively with customers.
Possess a problem-solving mindset to proactively find solutions for issues.
A champion of the team's key values - collaborative, open to feedback, and customer-focused.
Previous experience in customer service is a plus.
Klook is proud to be an equal opportunity employer.
We hire talented and passionate people of all backgrounds.
We believe that a joyful workplace is an inclusive workplace, where everyone has an equal opportunity to thrive.#J-18808-Ljbffr