About Klook
We are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.
Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - P ush boundaries, A sk For and Give Feedback, T ake Ownership, and H elp Each Other.
We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?
What you'll do:Measure and optimize Klook activity content to enhance usability while creating the best customer experience by exploring several approaches to solving customer problems.
Analyze product content regularly to identify areas for content improvement and propose strategies to optimize performance.
Conduct regular user research and testing to identify ways to streamline the booking experience, enabling faster decision-making for customers.
Mentor junior team members, ensuring that day-to-day tasks are completed effectively while offering guidance.
Manage product content for travel packages, ensuring that descriptions, pricing, and setting are up to date and optimized for customer engagement.
Collaborate closely with stakeholders and product owners to strategize and develop customer-friendly booking processes.
Make an impact by identifying areas for improvement across different processes and systems.
Lead or support additional projects aimed at improving the team's operational efficiency.
What you'll need:A minimum of 3 years of experience in content management, user experience optimization, or a related field; E-commerce or OTAs is a plus.
Customer-focused, and always seeking what is best for the customer.
Strong analytical skills and ability to think critically about user needs and product content.
Strong attention to detail and excellent cross-team communication skills.
Fluent in spoken and written English. Fluent Chinese is a plus.
Proactive, efficient, quick to learn, and has a strong work ethic.
Globally minded and comfortable working with people from different cultural backgrounds in a fast-paced environment.#J-18808-Ljbffr