Senior Associate, Product Content Quality

Details of the offer

About Klook
We are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
Founded in 2014 by 3 avid travelers, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences across 2,300 destinations around the world.
Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do!
We work hard and play hard, upkeeping our high-performing culture guided daily by our core beliefs - P ush boundaries, A sk For and Give Feedback, T ake Ownership, and H elp Each Other.
Care to be a part of this revolution?
What you'll do:
Measure and optimize Klook activity content to enhance usability while creating the best customer experience.Analyze product content regularly to identify areas for improvement and propose strategies to optimize performance.Conduct regular user research and testing to streamline the booking experience, enabling faster decision-making for customers.Mentor junior team members, ensuring that day-to-day tasks are completed effectively while offering guidance.Manage product content for travel packages, ensuring that descriptions, pricing, and settings are up to date and optimized for customer engagement.Collaborate closely with stakeholders and product owners to develop customer-friendly booking processes.Identify areas for improvement across different processes and systems.Lead or support additional projects aimed at improving the team's operational efficiency.What you'll need:
A minimum of 3 years of experience in content management, user experience optimization, or a related field; E-commerce or OTAs is a plus.Customer-focused, always seeking what is best for the customer.Strong analytical skills and ability to think critically about user needs and product content.Strong attention to detail and excellent cross-team communication skills.Fluent in spoken and written English. Fluent Chinese is a plus.Proactive, efficient, quick to learn, and has a strong work ethic.Globally minded and comfortable working with people from different cultural backgrounds in a fast-paced environment.Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace.#J-18808-Ljbffr


Nominal Salary: To be agreed

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