Senior Client Engagement ManagerLocation: South West
Salary: £47,000 - £53,000
Contract type: Permanent
Date posted: 11/08/2022A national leading law firm is looking for a Client Engagement Manager to join their team as part of a job share. This is a client-facing role, working with Client Relationship Partners and their client teams to develop deeper, stronger relationships and deliver profitable growth. The role-holder will be supported by a Client Development Executive and business services professionals from across the BD and wider team. This is a part-time role (2.5 days a week) which can be flexible on location.
The responsibilities:
Work closely with client relationship partners to create and deliver strategic client development plans.
Monitor and manage regular output-focused client team meetings, sharing knowledge, identifying opportunities for cross-selling, and planning client development activities.
Form and share relationship investments, service delivery, and client development best practices.
Share client insights, tools, and best practices using the firm's client intelligence portal and CRM systems.
Collaboratively liaise with the Head of Client Development in supporting the development of the firm's Client Listening Programme.
Support the accountability and governance of the Client Engagement Programme by regularly reporting and reviewing client engagement.
Promote and share the work the firm is doing with clients across the firm through internal communication channels.
The Candidate:
Must be educated to degree level or have an equivalent/related qualification.
Excellent interpersonal and relationship-building skills.
Ability to understand extensive business issues and contribute and develop new ideas to add value to the client development/BD process.
Please note:Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm, or a high-profile relevant Association or Agency will be considered. We regret that our clients will not accept applications outside of these areas.#J-18808-Ljbffr