Senior Client Operations Officer, Fund Distribution Services M/FGeneral InformationCACEIS is the asset servicing banking group of Crédit Agricole and Santander dedicated to asset managers, insurance companies, pension funds, banks, private equity and real estate funds, brokers and corporate clients.
Through offices across Europe, North and South America, and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary and fund administration, fund distribution support, middle office outsourcing, issuer services and transfer agent.
With 7,000 employees and a large client base, CACEIS is a European leader in asset servicing and one of the major players worldwide. By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.
Reference2024-91430
Publication Date19/07/2024
Business TypeTypes of Jobs - Others
Job TitleSenior Client Operations Officer, Fund Distribution Services M/F
Contract TypePermanent Contract
Job SummaryCACEIS Malaysia is a processing center of operational excellence supporting 11 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements – income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximize efficiencies across time zones and supports a 22/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our 'centres of excellence' and to implement/leverage standard processes globally.
The Senior Client Operations Officer, Fund Distribution Services is responsible for preparing and processing Fund Distribution Services transactions as per defined procedures, whilst meeting Client service level agreements & team KPI's /KQI's. Responsibilities include ensuring accuracy and punctuality of data sent to Fund Managers, collaborating with other teams within the Fund Distribution Services department, and assisting the Supervisor in leading the team, acting as the point of contact in the Supervisor's absence to ensure complete shift coverage.
Working Hours:3pm - 12am or 4pm - 1am
ResponsibilitiesWhat will you do?
Generate and dispatch regular (SLA) and specific reports upon request of internal or external parties.
Respond to ad-hoc report requests from Fund Accounting, Unit Pricing, and other departments.
Generate distributions, process payments, and ensure timely reporting to clients.
Generate the Regular Savings Plan and process direct debit files.
Process and check functions dependent on file uploads and extracts to ensure that all deadlines are met.
Address any errors and exceptions of dependent file uploads and extracts.
Provide clear and concise internal communication when necessary, including confirmations of uploads or transfers and notifications of delays to relevant teams.
Maintain the integrity of data and ensure ongoing productivity, especially during high volumes.
Review and monitor the client workflow queue to ensure all items are actioned within SLA.
Supplementary InformationWhat's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits, and competitive compensation.
Leaders who support your development through coaching and managing opportunities.
A world-class training program in financial services.
A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.
Geographical AreaAsia, Malaysia
Level of Minimal Experience3-5 years
Required SkillsWhat do you need to succeed?
2 years of Transfer Agency or financial services industry experience in an operations environment.
Good written and verbal communication skills, initiative, and excellent attention to detail.
Good interpersonal skills and networking abilities with agents and internal departments.
Ability to work as part of a team to achieve collective goals.
Good organizational skills and ability to prioritize workloads to meet tight deadlines.#J-18808-Ljbffr