CACEIS Malaysia is a processing center of operational excellence supporting 11 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements – income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximize efficiencies across time zones and supports a 22/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our 'centres of excellence' and to implement/leverage standard processes globally.
The Senior Client Operations Officer, Fund Distribution Services is responsible for preparing and processing Fund Distribution Services transactions as per defined procedures, whilst meeting Client service level agreements & team KPI's/KQI's. This role includes ensuring the accuracy and punctuality of data sent to Fund Managers, collaborating with other teams within the Fund Distribution Services department, and assisting the Supervisor in leading the team, acting as the point of contact in the Supervisor's absence to ensure complete shift coverage.
Supporting Region: Lux
Working Hours: 3pm - 12am or 4pm - 1am
What will you do?
Generate and dispatch regular (SLA) and specific reports upon request from internal or external parties.
Respond to ad-hoc report requests from Fund Accounting, Unit Pricing, and other departments.
Generate distributions, process payments, and ensure timely reporting to clients.
Generate the Regular Savings Plan and process direct debit files.
Process and check functions dependent on file uploads and extracts to ensure all deadlines are met, including daily uploads of price files and SWIFT transaction files.
Address any errors and exceptions related to dependent file uploads and extracts.
Provide clear and concise internal communication where necessary, including confirmations of uploads or transfers and notifications of delays to relevant teams.
Deliver high-quality and professional client service.
Review and monitor the client workflow queue to ensure all items are actioned within SLA, maintaining the integrity of data.
Ensure ongoing productivity, especially when staff availability is low or during high-volume periods (such as distribution periods) by providing back-up relief for absent staff.#J-18808-Ljbffr