Senior Client Operations Officer – Investor Services (APAC)CACEIS Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones.
The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our 'centres of excellence' and to implement/leverage standard processes globally.
The Senior Client Operations Officer – Investor Services is responsible for preparing and processing Investor Services transactions as per defined procedures, whilst meeting Client service level agreements & team KPI's /KQI's.
The role includes ensuring accuracy and punctuality of data sent to Fund Managers and assisting the Supervisor in leading the team.
Working Hour: 9am - 6pm
What will you do?
• Generate and dispatch regular (SLA) and specific reports upon request of internal or external parties.
• Respond to ad-hoc report requests from Fund Accounting, Unit Pricing, and other departments.
• Process payments and ensure timely reporting to clients.
• Process direct debit files for the Regular Savings Plan.
• Ensure deadlines are met for price files and SWIFT transaction files.
• Handle errors and exceptions of file uploads and extracts.
• Maintain clear internal communication regarding uploads, transfers, and delays.
• Ensure all documents are reviewed accurately and monitor client workflow queues.
• Provide back-up relief for staff during high volumes or absences.
• Complete necessary internal or external training programs in a timely manner.
What do you need to succeed?Must-have
• 2 years of experience in Transfer Agency or financial services operations.
• Good written and verbal communication skills and excellent attention to detail.
• Strong interpersonal skills and ability to work as part of a team.
• Good organizational skills and ability to prioritize workloads.
• Expected to have at least 12 months of service in your current role for any lateral move.
Nice-to-have
• Experience in business administration and relevant operational knowledge.
• University degree or equivalent desirable.
• Relevant systems knowledge including Excel and other Microsoft Office applications.
What's in it for you?
We thrive on the challenge to be our best and work together to deliver trusted advice to help our clients thrive.
We care about reaching our potential and achieving mutual success.
• A comprehensive Total Rewards Program including performance-based bonuses and competitive compensation.
• Leaders who support your development through coaching and opportunities.
• A world-class training program in financial services.
• A collaborative culture where personal initiative and hard work are recognized and rewarded.
CACEIS was set up in Cyberjaya, Malaysia in July 2023 with approximately 1,000 employees.
The team provides asset services, custody, and payments for clients in Europe with a global operating model that maximizes efficiencies across time zones.#J-18808-Ljbffr