Job description Short Description: If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.Roles and Responsibilities:Monitoring day-to-day performance of tech systems Diagnosing, debugging and troubleshooting tech problems Need a strong set of hard tech skillsUseful to have hands-on experience with specific kinds of hardware, software, applications, and systemsProvide the 8x5 support for PCs at the site/campusesTroubleshoot client computing issues related to PCs and their peripherals such as mouse, keyboards, KVM switches, scannersKnowledge of basic PC hardware, KVM, printer, scanner, networking, IP is essential Configure, deploy, set up, and repair Operating Systems, Client Networking, PCs and mouse, keyboards, KVM switches, scanners, laser/label printers and other PC peripherals.Hardware movement between buildings/locations for deployment, repair, and dismantlingAudit hardware status as neededKnowledge of DNS, Active Directory is a strong plusKnowledge of Windows 10 / 11 and Basic troubleshooting is a Strong plusKnowledge of Hardware installation such as RAM, SSD, Keyboard for LaptopUse IT ticketing system to log and track the workCoordination with end user to resolve the issueMonthly monitoring of hardware failure rates for all devices in the environmentTroubleshoot and close the tickets raised by the end users within the SLA periodCan able to lift 50 lbsSkills /Competencies:The candidate will be part of Personnal Client Onsite Support Service and holding Site Lead role. The ability to manage Team, Work allocations, Tracking and Customer Satisfaction.Work with multiple stakeholders such as site supervisors, Infosys Managers, Customer Partners to maintain the PCS environment supported by Intel ITManage the team's Shift and agility towards requirement changes to support the Personnal Computer – Onsite support servicesAdhere the site for agreed SLA and KPIReport the status of individual's performance, Site performanceExperience with asset trackingQualificationBachelor's degree in computer science or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of educationAt least 12+ years of experience with "Information Technology Support" / "End User Computing Support"Mandatory SkillsStrong PC troubleshooting skills - Troubleshooting on Desktops\\Laptops in case of issues with various components and drivers. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.Knowledge of Service NowStrong verbal and written communication skills, with ability to create clear and concise documentationStrong Team member and lead the team.Additional Skills:Attention to detail, Customer orientation and Influencing.Strong communications / Networking.Willingness to continually learn new products and technologiesInfosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.