Senior Customer Care Executive- Mandarin Speaker

Senior Customer Care Executive- Mandarin SpeakerSupervise a team of customer service team, providing guidance, coaching, and performance feedback.
Ensure that the team provides excellent customer service to customers ensuring clarity, empathy, and professionalism.
Ensure that customers' enquiries are sufficiently and accurately answered within agreed timeframes.
Conduct quality assurance checks on customer care interactions, providing feedback for improvement.
Communicate effectively with stakeholders, providing updates on incidents, resolutions, and potential issues.
Collaborate with other departments, such as logistics, servicing, and warehouse to streamline service delivery.
Job Requirements:
Minimum of 3 years of experience in customer service role (Prefer in Logistics Industry).
Strong leadership skills with the ability to motivate and manage a team.
Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
Working Hours:Monday to Friday (8:30am-5:30pm)
Perks and Benefits:Medical, Education support, Sports (e.g., Gym), Parking, EPF, SOCSO, EIS, Annual Bonus, Annual Leave.#J-18808-Ljbffr