Senior Customer Service Executive

Responsibilities :  Interact with Singaporean customers primarily via phone and chatbot to guide 
them through the personal loan application process.Utilize automated chatbot functionalities to assist customers in their loan 
inquiries and provide prompt responses.Answer customer enquiries regarding loan terms, eligibility, and other related 
matters.Be proactive in following up with borrowers and lenders to ensure a smooth loan 
application process.Assist clients in booking appointments with lenders and help facilitate 
communication between parties.Maintain a strong focus on sales orientation to drive loan closures and achieve 
performance targets.Establish and maintain positive, long-term relationships with clients to promote 
customer loyalty.Collaborate with the internal team to continuously improve processes and 
enhance customer experience.Keep abreast of industry trends and market changes to provide relevant 
information to customers. Requirements: Proficiency in spoken and written English, Chinese, and Malay languages is 
essential.Excellent communication and interpersonal skills to effectively engage with 
customers.Prior experience in sales or customer-facing roles is advantageous but not 
mandatory.Ability to work in a fast-paced environment and handle multiple customer 
interactions simultaneously.Demonstrated problem-solving skills to address customer concerns and resolve 
issues effectively.