Full time
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Interact with customer to provide and process information in response to inquiries, concerns and requests about products and services.
Maintaining and expanding company relationship with existing customer and walk in customer.
Service to existing customer and promote company products and testing services to new customer.
Deal directly with customer either by telephone, electronically or face to face
Prepare and processing of customer orders, furnishing quotation for approval or review quotation;
Assist and support account manager in their sales operation
To take charge of interco related clients
Maintain sales record and prepare report, company quotation and parameters testing price list;
Provide information to customer including preparing and processing company brochures, company profile and service to the walk-in customers;
Response to incoming e-mail or fax in related to customer enquiries or request for quotation;
Arrangement for sample collection and company CoA or test report delivery to customer;
Register, maintaining and updating of all customers' contact phone number and address;
Assisting the management prepare tender and contract review relevant documentation preparation;
Interface effectively with other department as necessary to provide assistance to ensure that certain works and assignment completed just in time or delivery as scheduled.
Any other duties assigned by Supervisor.
Job Requirement:
Candidate must possess at least a Bachelor's Degree in any field.
At least 3 years experience in related field.
Applicants must be Malaysian citizens.
Dynamic, self-motivated and organized with excellent interpersonal, communication and presentation skills.
Must be a team-player who is resourceful and able to work under stress.
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Your application will include the following questions: What's your expected monthly basic salary? How many years' experience do you have as a Customer Support Role? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Service Executive?
Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
With over 50,000 staff across a decentralised and entrepreneurial network of more than 800 laboratories in over 50 countries, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of a wide range of products, as well as providing innovative clinical diagnostic testing services and in-vitro diagnostic products.
For more details, please visit www.eurofins.com
Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
With over 50,000 staff across a decentralised and entrepreneurial network of more than 800 laboratories in over 50 countries, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of a wide range of products, as well as providing innovative clinical diagnostic testing services and in-vitro diagnostic products.
For more details, please visit www.eurofins.com
Perks and benefits Medical Miscellaneous allowance Dental Vision Group Insurances, Working from home policy
What can I earn as a Customer Service Executive#J-18808-Ljbffr