Job Responsibilities:
New client acquisition and managing service business (AMC, O&M, HVAC, Electrical, IBMS, F&F, Plumbing) for designated territories.
Ensuring retention of at least 90% of existing contracts upon expiry.
Scanning various market sources for leads on O&M and AMC business.
Generating enquiries for AMC/O&M of chillers, package units, ventilation, HVAC, Electrical, and F&F jobs.
Maintaining regular contact with customers to generate enquiries and job leads.
Relevant experience in handling O&M and AMC business for electromechanical utility services such as HVAC, Central Air Conditioning, Packaged Air Conditioning, Electrical systems, Diesel Generators, IBMS, and Fire Fighting Systems in customer service.
Managing a team of engineers.
Sound understanding of business commercials and P&L responsibilities.
Prepared to take and achieve business targets in terms of numbers.
Qualifications & Skills:
Years of relevant customer service experience.
BE/BTech/Diploma in Mechanical or Electrical Engineering.
Hands-on experience in handling O&M and AMC business enquiries.
Computer literate with knowledge of MS Office, Microsoft Word, Excel, PowerPoint, and Outlook.
Exposure to sales of O&M/maintenance contracts and developing a client base across multiple sites.
Knowledge of statutory rules and regulations regarding minimum wages, PF, ESI, and leave of Central and State Governments, and their implementation in costing of enquiries.
Experience in submitting tenders with relevant documents and participation in e-tenders and reverse auctions for both Government and Non-Government enquiries.
In-depth knowledge of the HVAC/Electrical Service Industry or Facility Management Companies in the specified territory is preferred.
Preferred candidates:Candidates from the service sales teams of companies like Blue Star Limited, Voltas Ltd, JCI, Trane, and other MEP companies.#J-18808-Ljbffr