SingtelThe Singtel Group, Asia's leading communications group, provides a diverse range of services including fixed, mobile, data, internet, TV, infocomms technology (ICT), and digital solutions.
The Workplace IT Security Engineer is responsible for the implementation and maintenance of enterprise-level Workplace IT security solutions.
The key focus is to develop security-related workflows, processes, and automation procedures.
He/She should be able to proactively identify gaps, risks, and issues while remaining current with new security technologies and recommending changes or actions to management as appropriate.
Make an Impact by:
Providing escalated troubleshooting and support assistance for Workplace IT security technologies as well as for native and third-party security and workplace endpoint management tools.
Providing capacity planning and performance monitoring to sustain and improve mobility service availability.
Ensuring thorough testing of solutions for functionality and compatibility.
Coordinating service/support needs with vendors, application support teams, and internal teams through effective partnership, collaboration, and communication.
Providing change request leadership for the deployment of application or infrastructure-related changes.
Participating in application troubleshooting and security incident problem resolution with other infrastructure teams, including application, storage, messaging, and server teams.
Representing the team in change, incident, and problem management calls and managing request queues.
Maintaining and defining hardware, software, and configuration standards (Operational Runbooks and Playbooks).
Partnering with other Product Infrastructure teams to apply standards and policies relevant to operational excellence.
Managing the process and serving as a subject matter expert for hardening the configuration of various endpoint devices, including utilizing appropriate group policy settings, file permissions, and access controls to increase Workplace IT security.
Providing leadership towards accomplishing major upgrades and new product onboarding deployments in the area of Endpoint Security.
Supporting other ad-hoc duties as assigned.
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