Full time
At Sudong, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.
Be a part of something BIG!
You are responsible to manage, review and process claims submitted by contractors using the company's claim portal and workflow system. Ensure the claims process is timely and accurate payment to contractors. In addition, your role requires ensuring all audit and claim processes adhere to the company's policies and legal requirements.
Make an Impact by:
Maintaining comprehensive and organized records of all claims and audit activities. Document audit findings and ensure proper storage of evidence and supporting documentation for easy retrieval of information when needed.
Communicating with contractors and internal departments to address and resolve issues related to claims or audit findings and clarify details. Provide clear and timely updates on the status of claims and audit processes.
Preparing regular reports on claims activity, audit findings, and compliance status for management and other stakeholders.
Identifying trends, patterns, and anomalies in claims and audit data. Provide insights and recommendations based on data analysis to improve processes and prevent future issues.
Proposing and implementing enhancements to increase efficiency, accuracy, and customer satisfaction.
Proactively identifying areas for service and procedural improvement and making recommendations to the Team Leader.
Performing any other duties assigned by the Team Leader and management.
Skills for Success:
Diploma or Degree holder in Telecommunications Engineering or equivalent.
Minimum 1 year working experience in the servicing industry.
Fresh graduates are encouraged to apply.
Conscious of details and quality.
Proactive & have a great sense of urgency.
Ability to perform in a fast-paced environment & work well under pressure.
Flexible in doing extended work hours if needed.
Great flexibility to undertake any other tasks assigned from time to time.
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Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years' experience do you have as an Engineering Officer?
Sudong Sdn Bhd, a fully owned subsidiary company of Singapore Telecommunications Ltd (SingTel) is Asia's leading communications group providing a portfolio of services including voice and data services over fixed, wireless and internet platforms.#J-18808-Ljbffr