Senior Executive, Booking Fulfilment - Fluent In Chinese And English

Position : Senior Executive, Booking Fulfilment  Responsibilities Handles and resolves manual bookings, booking-related queries and cases based on company's policies and proceduresIdentifies and escalates difficult and complex issues to senior team membersMaintains a positive, empathetic and professional attitude towards customers and merchantsLiaises with internal departments and external merchants to fulfil booking amendments and refundsEnters, updates and maintains accurate information of all interactions, transactions, comments and complaints in the company's systemKeeps updated with company procedures and processesPerform optimisation and enhancement on system limitations/ processesProvide constructive feedback with the relevant team for further enhancements. We would love to hear from you if… SPM/ O Levels or higher/ Preferably Diploma qualification and aboveMinimum 2 years of working experience in the service-related industry or equivalentGood organisation, attention to details, good time management and takes initiativeExcellent interpersonal and communication skillsFluent in written and spoken English and Mandarin, Cantonese is a plus.Proficiency in MS Office including Word and ExcelAble to work shifts (including weekends, public holidays, overnight)