Main Purpose of the Job: To support, develop and enhance current Customer Service Group compliance function in accordance to Company Policies and Procedure.
Job Description: Oversee Customer Service Group compliance functions in respect to current Company policy, process and guideline. Ensure Customer Service Group respective department operations are in compliance with internal policy, audit reviews and guideline in reference to BNM requirements, ISMS, IMS, or QMS related regulatory or authority bodies.Periodically enhance, support and review processess and procedure in relation to compliance matters within Customer Service Group departments. Provide communication and conduct referesher/briefing/training in relation to Compliance matters to ensure staff adheres to the guidelines and processes in placed. Perform periodic review on call monitoring on agent inbound/outbound call to ensure compliance in calls handling in accordance to process and procedures of guidelines. Assist, coordinate and compile audit investigations/requests and review from respective Customer Service Group departments to ensure compliance in processess and procedures. Assist to track and maintain departmental reports and records with relations to current job function in compliance matters i.e. statistical data for administrative and/or quality improvement purposes for overall Customer Service Group. Job Requirement: Bachelor's degree in Law, Business Administration, Finance, or a related field.Professional certification in compliance or risk management is an advantage.3–5 years of relevant experience in compliance, preferably within the financial services or banking sector.Experience in conducting internal audits or compliance reviews.Ability to create and implement compliance monitoring and audit frameworks.Strong communication skills to liaise with internal teams, customers, and regulatory bodies.