Job Description
Maintain a client service orientation by managing the day-to-day administration of client service/sales activities and coordinating on analysis and reporting of assigned research projects.
RESPONSIBILITIES
1. Client Servicing
Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior managementServe as primary contact to junior level client contacts on ad-hoc analyses and understand and respond to questions on content, basic data issues/questions, report generation, etc.Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company 's quality standardsUnsupervised on-site presence which includes responsibilities on data requests, technical basic support, and analysisAssist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentationsCommunicate client needs to appropriate team membersProvide in-office; research, administrative and operational support to senior staffBe directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc.Ensure client service deliverables are aligned with the regional client service standards 2. Functional / Technical
Maintain an accurate and up-to-date knowledge on research techniques and applicationsProvide value-added analyses and respond to special requestsIntegrate multiple data sources to answer business issuesManage assigned project independentlyPerform quality checks on all reports for alignment to request, accuracy and correctnessEnsure standard operating procedures within area of responsibility are observedRecommend improvements in work processes within area of responsibility 3. Client Relationship / Management
Proactively develops client relationships by making efforts to listen to and understand the client; anticipating and providing solutions to client needs; giving high priority to client satisfactionAcknowledges both internal and external clientsFollows through on client inquiries, requests, complaintsKeeps client up-to-date about progress of projectsMonitors client satisfactionDistributes helpful information to clientsGives friendly, cheerful serviceTakes responsibility for actionDemonstrates discretionary effort to help or serve others
Qualifications
Bachelor's Degree in any major2 to 4 years in Market Research or related services in FMCG / Service Industry (Insight team)Basic knowledge of statisticsIntermediate level knowledge of research techniques and methodologiesWorking knowledge of common Microsoft Office applications
Additional Information
Our Benefits Flexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)About NIQ NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
For more information, visit NIQ.com
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