Warehousing, Storage & Distribution (Manufacturing, Transport & Logistics)
Full time
Support OM Manager to oversee order management team operations.
Learn and understand all tasks, scope, and knowledge on each country requirement involving order management functions.
Supervise and manage a group of staff including conducting briefings/training.
Maintain good relationships with customers and enhance the service rendered to their customers.
Maintain daily Open DO status updates to customers.
Monitor all orders executed by the individual OM and ensure smooth execution from YCH warehouse and that KPIs are met.
Monitor system transactions and coordinate with warehouse personnel on inventory, stock movement, and general matters.
Ensure all troubleshooting (order execution) is attended to and resolutions are available.
Manage customer escalations/complaints in the absence of the Operations Manager.
Maintain two-way communication with management.
Maintain good relations with customer suppliers and monitor their performance.
Ensure all OM filing records are kept up to date and office areas are well maintained.
Ensure all customs-related documents and records are kept and maintained properly.
Perform any other tasks including ad hoc, administrative, or special projects as assigned by the Operations Manager.
Provide counseling and take disciplinary actions, where needed.
JOB REQUIREMENTSEducation Level:Diploma / Degree
Related Working Experience:
Executive: 1-2 years of experience (preferably related experience) with Degree/Diploma in a related field or 3 years of experience lower than Diploma Level (preferably in a related field).
Senior Executive: 2-3 years of experience (preferably related experience) with Degree/Diploma in a related field or 4 years of experience lower than Diploma Level (preferably in a related field).
Skills:
Able to speak, read, write, and understand Bahasa Malaysia and English.
Attend all training and presentations on health and safety matters as well as accident prevention.
Comply strictly with EHS-related policies and procedures as well as all safety rules that are rolled out from time to time.#J-18808-Ljbffr