About Carro Carro has carved out a reputation as Southeast Asia's largest online automotive marketplace. This tech unicorn is a people-centric business with over 4,000 employees in 7 countries who speak 9 languages. Working here, you'll be part of a diverse, inclusive, team that drives innovation and change, and find a place that supports your growth and development. Visit us at www.carro.co
Why work with Carro? Join the region's largest online automotive marketplace with offices in 7 countries.Firsthand experience in reshaping the automotive industry using the latest technologies such as AI and machine learningFormal and informal learning and development programs to support your growth and career progression.Comprehensive benefits include medical, insurance, and well-being.Flexible working arrangements upon request.Learn from some of the most experienced mentors in the technology and automotive space.Meet and interact with colleagues from all around Asia.Pursue opportunities to work at departments in other countries and regions.Diverse and inclusive working environment with modern workspaces.Fun and engaging employee events, initiatives, and celebrations. About your role Drive great customer experience by creating awareness and understanding of Carro products and services.Manage leads from the Carro online channel and provide them with a delightful customer journey from end to end while using Carro services.Schedule appointments for interested customers to meet with sales representatives or visit the dealership.Manage inbound and outbound calls and correspondences for sales and services.Provide accurate and complete information to customers on our products and services via WhatsApp and calls.Uphold high standards in processing and maintaining customer records/correspondents while logging customer information into the system/tools provided.Achieve monthly individual and team sales targets.Keep team lead informed by submitting activity and result reports, such as daily sales reports and compliments.Assisting in resolving customer complaints through calls and working with internal departments for follow-ups.Able to work with minimum supervision. Requirements Candidates must possess at least a SPM/ Diploma/ Bachelor's Degree in any field.Fresh graduate or 1 year of working experience in Telemarketing, Sales, Customer Service, or a related field is required for this position.Computer literate in Microsoft Office, Note Pad, and Basic Emailing.Have excellent organizational, management, communication, and negotiation skills.Ambitious, target-driven, and eager to take on challenges.Enjoy working over the telephone.Knowledge of automotive products and services is an advantage.Able to speak in Cantonese, Mandarin & English. Founded in 2015, Carro is Southeast Asia's largest online used car marketplace. By offering a trustworthy and transparent experience, Carro transforms the traditional way of buying and selling cars through proprietary pricing algorithms, AI-enabled capabilities, and innovative technological solutions.
Carro holds a strong presence in key markets across Asia Pacific, including Malaysia, Indonesia, and Thailand, and has recently expanded its reach to Japan and Taiwan. Headquartered in Singapore, the unicorn startup is supported by more than 4,500 employees across Asia-Pacific and has raised over US$1B in debt and equity from Temasek, Softbank Vision Fund, and several other sovereign funds. For more information, please visit: www.carro.co