The Group You'll Be A Part Of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam.
We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The Impact You'll MakeYour portfolio includes providing on-site support at customer sites which include being familiar with customer wafer fabrication processing flow and techniques, addressing potential integration challenges with systems which impact or are being impacted earlier or later in the process flow.
This includes Design of Experiment (DOE), process evaluation and documentation of process outputs relating to hardware installations, medications / upgrades to existing systems.What You'll Do Work closely with Account team and customers to understand customer technology roadmaps, process flow, inflection points, requirements and business issues / challenges.
Identify areas where Lam is able to value-add.
Work with Account team and customers to execute to penetration and defense strategy, including coordinating with Global Product Group on product demonstration Perform startup of "capacity add" Lam systems i.e.
match results to existing systems and applications Design and complete simple DOE evaluations to characterize process window for new installations or Lam recommended field hardware modifications / upgrades Conduct experiments and tests, collect and analyze data and generate reports for both internal and external distribution Develop new processes to new and/or existing customer applications Professionally represent the company to the customer.
Utilize knowledge of company's product lines and services to keep existing / potential customers informed when new/additional needs are identified Develop good customer relations during start-up and trouble-shooting Maintain company's assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc) in good working condition, secure and accounted for Ensure safe working condition at work site Any other duties as assigned by the Immediate Supervisor Who We're Looking ForMinimum Qualifications: PhD in Electronics, Chemistry, Physics, Material Science, or related field; or Masters of Science with 3+ years of relevant work experience; or Bachelors of Science with 5+ years of work experience.
Systematic and has an analytical mindset Good communication and interpersonal relations skill Able to actively engage customers on technical solutions Able to work in Fab environment and perform standby duties Must be able to wear personal protective clothing which comprises of air respirator equipment, clean room garments and safety shoes Willing to support short term, overseas assignment Preferred Qualifications In-depth understanding of Statistical Process Control (SPC) and/or Design of Experiments (DOE).
Foundational analytical, problem solving, and decision-making skills.
Our Commitment We believe it is important for every person to feel valued, included, and empowered to achieve their full potential.
By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer.
Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws.
It is the Company's intention to comply with all applicable laws and regulations.
Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role.
Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex.
'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week.
'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
