Job Purpose
Provides the branch's bancassurance productions by solely promoting Manulife products.
Key Responsibilities
To foster a healthy relationship with branch staff and branch manager, in order to have referrals.
To focus on the walk-in customers and tap on the bank's database to cross-sell bancassurance products to the clients.
To pro-actively communicate with the branch staff about the products and services offered.
To be part of the branch's team and refer clients to the PFCs/CRMs.
Mobile in sales to meet clients.
Obtain business resources from referrals and leads.
Perform entire sales process.
Perform after sales servicing.
Establish & strengthen customer relationships.
To meet sales targets set by the Bank.
To maintain good rapport/relationships with customers and branch staff to ensure effective liaison, coordination and efficiency of operations.
Sales Management
To achieve the target percentage of successful closure as stated by the Business.
To conduct fact find, insurance need analysis for clients and ensure prompt advice and solutions are offered to clients.
To work as a team in generating ideas and action plans on how to increase the activity and sale of insurance products.
Knowledgeable in the Bank's products including features, benefits, promotional campaigns, and procedures.
To provide personal financial advisory services to prospective customers.
To maintain given persistency and cooling off ratios.
Customer Management
To ensure that customer enquiries are promptly attended to.
To ensure a systematic review process for existing policyholders.
To provide regular feedback on issues pertaining to latest developments in the marketplace and customers' changing needs and requirements.
Compliance
To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit.
To ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.#J-18808-Ljbffr