This job is a Senior Infrastructure Analyst focusing on knowledge management.
You might like this job because you will develop strategies, collaborate with teams, and optimize content for efficient knowledge flow and data accuracy.
RM 6K - RM 11K
Full-Time
few hours ago
Job DescriptionThe senior infrastructure analyst & infrastructure analyst for knowledge management is a role in Group Technology to create an environment that provides technology knowledge to enable technology demand, delivery & support / operations efficiencies & effectiveness.
The role will be working closely with internal technology teams to capture, review, publish & maintain accuracy of knowledge articles in the areas of application platforms, infrastructure & its corresponding standard operating procedures.
Key responsibilities are as follows:
Implement & support strategies for knowledge management to meet organisational objectives & enhance knowledge flow across organisational units.
Develop taxonomies, policies & procedures for knowledge management including guidelines for knowledge creation, retention & sharing to ensure effective & efficient use of knowledge.
Collaborate with infrastructure & application platforms to understand the end-to-end infrastructure service dependencies that provides a specific customer/user journey.
Develop knowledge articles containing introductions, infrastructure map, breakpoints, backlogs & impacts across the infrastructure landscape.
Understand & derive potential infrastructure SOPs to support monitoring, recovery & recurring procedures on functional areas.
Editing & proofreading content before publication to ensure clarity, grammatical accuracy & brand consistency.
Optimising content according to SEO best practices to increase visibility & engagement.
Managing content calendars & ensuring timeline publication of materials.
Utilising content management systems to analyse website traffic & users engagement metrics.
Updating knowledge centre content as needed & ensuring a cohesive digital presence.
Engaging with online community & responding to comments or questions in a manner that reflects the brand voice.
Monitoring content trends & staying up-to-date with advancements in content technology & platforms.
Conducting proactive content audits to assess how well existing content is performing & to identify gaps or areas for improvements.
Measuring the impact of content & campaigns, reporting on content benefits & adjusting strategies accordingly.
Thinking about user experience & takes ownership for quality & accuracy.
Facilitate technical exchanges, dissemination & coordination of knowledge & learning products through platforms, trainings/workshops, induction programmes, etc across knowledge management team & contributors.
Collaborating with knowledge custodian, i.e.
Jira, Confluence, etc, to ensure availability of knowledge management tooling.
As part of the experience, you'll be learning about:
Various technology solutions that is enabling the bank.
Collaboration with various technology & business stakeholders.
Job RequirementsDegree in related computer science principles.
Min 5 years' experience in infrastructure.
Infrastructure solutioning / implementation as infra solution architect.
Knowledge in banking or financial institutions technology landscape.
Hands on experience in application &/ infrastructure interdependencies.
Documentation of knowledge as part of operations readiness or support.
Min 5 years' experience in knowledge related areas.
Familiar with knowledge management tools, content management systems & databases.
Ability to categorise, tag & structure information effectively.
Hands on technical content write-ups such as technical articles for incident & problem resolution, standard operating procedures & other technical contents.
Measuring effectiveness & efficiencies of knowledge & continuously improve to increase these measurements.
Understanding of production issues criticality & impact to customers.
Good knowledge processes.
Critical thinking & able to resolve problems creatively.
Strong interpersonal & collaborative skills as well as highly effective communication skills.
Organised, detail oriented & thorough.
Strong desire to help improve processes & mentor others.
Knowledge / certification in ITIL is advantageous.
SkillsKnowledge Management
IT Infrastructure
Experience Level4 - 7 Years of Experience
Senior Executive
Job SpecialisationHardware / Network / Infrastructure (On-Premises / Cloud)#J-18808-Ljbffr