Client Relationship Management:Build and maintain strong, long-term relationships with key customers, ensuring their satisfaction with our logistics delivery and warehouse services.
Account Strategy Development:Develop and implement account strategies to meet customer needs, ensuring seamless service delivery across logistics, warehouse, and fulfillment services.
Yearly Customer Retention:Ensure a high customer retention rate by proactively identifying and addressing customer needs, resolving any service issues, and strengthening the relationship with key accounts.
Contract Management:Negotiate and manage contracts with key accounts, ensuring terms are adhered to and any changes are communicated effectively.
Service Optimization:Collaborate with internal teams to optimize logistics, warehouse, and fulfillment services to meet and exceed customer expectations.
Performance Monitoring:Monitor account performance, track key metrics, and resolve any issues to maintain high levels of client satisfaction.
Cross-functional Collaboration:Work closely with operations, logistics, and warehouse teams to ensure seamless delivery of services to customers.
Renewal & Upsell Strategy:Identify opportunities for service renewals, upselling, or cross-selling additional services to existing customers.
Qualifications:
• Education:Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Experience:Minimum of 2 – 5 years of experience in a senior KA or BD role within logistics, warehousing, or fulfillment services.
• Language Skills:Proficiency in both English and Chinese is highly preferred, to manage internal and external communications effectively across regions.
• Industry Knowledge:Understanding of logistics, warehouse services, and fulfillment operations.
• Communication Skills:Excellent written and verbal communication skills, with the ability to present and influence at all levels of the organization.
• Problem Solving:Strong analytical and problem-solving abilities, with a solution-oriented approach.
• Relationship Building:Proven experience in building and maintaining strong customer relationships and partnerships.
• Travel:Willingness to travel as required to meet clients and attend industry events.
Your application will include the following questions:
What's your expected monthly basic salary?
Are you willing to travel for this role when required?
Which of the following types of qualifications do you have?
How many years' experience do you have as a Key Account Executive?
How many years' experience do you have with forecasting for businesses?
How many years' experience do you have in the logistics, freight & delivery services industry?
Which of the following languages are you fluent in?#J-18808-Ljbffr