Location Vacancy: Babyshop Sunway PyramidBabyshop East Coast Mall, KuantanBabyshop Vivacity, Kuching Position Objective The job holder will be responsible for maximizing department sales leading to achievement of store targets . The job holder will also be responsible for maintaining the desired visual merchandising retail operations, customer service, replenishment, recovery standards in his/her department in the store in all aspects.The job holder is also responsible for motivating ,leading and coaching the team.
Key Responsibilities Department Management and Store Standards Maximize department sales and productivity metrics in line with shop targetsMonitor key data reports on space management, sales against last year, last week and budget on a daily and weekly basis and communicate to staffEnsure and monitor all stock is laid out and displayed according to standard layout norms (product placement,signage, neat and well folded,arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc).Monitor all products are price tagged and bar-coded before displayEnsure and monitor all stock transactions are recorded on the system in time, accurately and correctly categorizedMaintain the highest standards of housekeeping,health standards in store at all timesEnsure departmental décor is correct and there is consistency in displays, branding and departmental layoutsEnsuring department density as per department guidelines and department isOptimize floor space based on merchandise availability, storylines and product sell –offInspect merchandise for quality control and report any defects and facilitate on-time clearance of all damaged merchandiseMonitor and implement sales promotion and event in the storesImplement weekly action plans through the team Store Merchandise/Merchandising Understand and maintain a detailed knowledge of the product/department merchandise Ensure and monitor promotions, sell offs and ageing stocks Liasioning with the support function experts to drive departmental salesSubmit weekly trade report: Review non-selling items, slow/ fast moving lines/ non movers/ damages/ ageing items & information about the customers(likes,dislikes and opinions) Ensure and monitor effective stock replenishment to the store and assure continuous stock availability in the store(Partner with support functions) - recommend ISTs to maintain optimum stock levelsEnsure and monitor correct rotation of stock on shelves and assist in accurate stock counts as per store requirementsBack store managementFacilitate inter store transfers as per the guidelines Customer Service Monitor and ensure adherence of customer service standards within the department Provide customer satisfaction by delivering exceptional customer serviceCarry out regular training to ensure clear understanding of the departments, products,make, features, selling skills and after sales service Communicate appropriately with customers including proactive greeting and acknowledgementDeal with customer queries and complaints effectivelyFollow procedures for dealing with specific customer ordersEnsure confidentiality with respect to Landmark retail/store sales information People Management / Mentoring Support induction of new recruits through buddy systemHold weekly and monthly department meeting to communicate performance high and lows Monitor and facilitate complaint resolution of direct reportees/team membersOversee deployment and drive motivation levels of the team members Ensure daily scheduling of the staff shifts in line with the Assistant store manager Requirements: Graduate degree in any field/ high school DiplomaMinimum 3 years experienceKnowledge of Retail industry and Retail processes Knowledge of Merchandising, Stock Management and Inventory processesCommunication skillsInterpersonal skillsProactiveness and flexibilityCustomer service orientation Result orientationProblem solving